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Owner-led recovery • Google & Gmail
Independent, owner-led assistance for people and businesses dealing with a hacked Google or Gmail account. Zigma helps you understand the official recovery options, organise the information you need and secure connected accounts after access is restored.
Losing email access can disrupt your business, customer communication and access to other services. We help you separate a compromised account from a forgotten password, a verification problem or a managed workplace account, then work through the appropriate official route.
01
Review what changed, when access was lost, what alerts you received and which trusted devices or recovery methods remain available.
02
Guide the legitimate owner through Google’s recovery process. You enter passwords, verification codes and recovery answers directly on Google’s own pages.
03
Help record account identifiers, security alerts and relevant dates. Identity documents, when requested, go only through the platform’s official verification process.
04
Identify business services and other accounts that depend on the affected email. Prioritise protecting those services through their official controls.
05
Guide a review of recovery contact details, signed-in devices, third-party access and Gmail forwarding or filters. Help plan stronger authentication after access returns.
06
Create a practical communication and access checklist. Google Workspace users may need their organisation’s administrator; we help identify the appropriate support route.
How we work
01
Send a brief summary and a safe contact method. Do not send passwords, one-time codes, backup codes or identity documents through our contact form.
02
We explain what can be assisted, which steps only you can complete and the fee before work begins. Google controls account verification.
03
You complete official recovery checks with guidance. If successful, review security settings and connected services to reduce the chance of another compromise.
Zigma is not Google, has no privileged access to Google systems and cannot override account verification. Google’s own recovery tools are free. Our optional fee is for guidance and security support, not access to Google or a guaranteed recovery. We assist only legitimate owners and authorised business administrators.
Frequently asked questions
No. Google decides whether ownership can be verified. Some accounts cannot be recovered with the available evidence or recovery methods.
No. You enter sensitive information directly into official Google pages. We do not ask you to share passwords, one-time codes or backup codes with us.
Managed business accounts may require the organisation’s administrator or Workspace support. We help identify that route and assist authorised administrators where appropriate.
No. This is independent paid guidance. You can use Google’s free recovery tools directly without hiring Zigma.
It depends on Google’s checks and the recovery options available. We cannot promise a recovery time or bypass a waiting period.
Tell us about your business or situation. We will explain the suitable next steps, scope and fee before work begins. Remote support is available for Sri Lankan and international clients.
Share a short summary and your contact details. Please do not send passwords, security codes or identity documents.
