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Owner-led recovery • Facebook & business access
Independent assistance for hacked Facebook accounts and disrupted business access. Zigma helps legitimate owners understand Meta’s available recovery options, document what happened and review security after access is restored.
A compromised personal account can affect access to a business Page, advertising or customer messages. Personal account recovery and business asset access are different issues. We help identify the affected asset and the appropriate official process before recommending the next step.
01
Clarify whether the problem involves a personal profile, Page access, business portfolio or advertising account. Record the visible changes and remaining authorised access.
02
Guide the owner through Facebook’s hacked-account or account-identification flow. Use familiar devices where possible and follow the checks offered by Meta.
03
Organise account or Page URLs, security emails, dates and screenshots. Where Meta requests proof, the owner submits it directly through the official platform.
04
Review existing administrator access and document affected assets. Help an authorised business representative prepare a clear support request where a relevant support route is available.
05
Guide checks of sessions, contact details, authentication and connected apps. Review Page and business permissions after legitimate access is restored.
06
Help review unfamiliar campaigns, access and billing activity. The authorised owner handles payment disputes and reports unauthorised activity through the appropriate platform or payment provider.
How we work
01
Share a public profile or Page URL and a short timeline using a safe contact email. Never send a password, one-time code, backup code or ID document in the enquiry form.
02
We assess what is available and explain the proposed assistance and fee. Some support routes depend on your account, region and eligibility.
03
You complete Meta’s identity and security checks. We guide the process and help prepare a security checklist if access is restored.
Zigma is an independent service provider, not Meta or Facebook. We cannot bypass two-factor authentication, override ownership checks, access another person’s account or promise a recovery outcome. Official recovery tools are free; any Zigma fee covers optional assistance and security guidance. We do not request your login credentials or verification codes.
Frequently asked questions
No. Meta controls verification and access decisions. The outcome depends on the account situation and the ownership evidence available.
We can assess the issue and guide an authorised representative through available official routes. Page access and personal account recovery may need different processes.
No. You enter passwords, codes and identity information directly on Meta’s official pages. Do not send these details to us.
A disabled account may require an appeal rather than hacked-account recovery. We help identify the appropriate official options but cannot override a policy decision.
No. Our service is independent guidance. You can use Meta’s recovery tools directly without hiring us.
Tell us about your business or situation. We will explain the suitable next steps, scope and fee before work begins. Remote support is available for Sri Lankan and international clients.
Share a short summary and your contact details. Please do not send passwords, security codes or identity documents.
